Data & Trust

How We Use AI

A plain-language commitment to how CounselMore uses AI — what it does, what it doesn't, and why we built it this way.


FERPA Compliant

Our Privacy Policy
Our Approach

AI as a time-saver, not a decision-maker

We introduced AI into CounselMore for one focused purpose: to reduce manual data entry for counselors. Our AI functions as a transcription engine — it listens to voice input or reads an uploaded file and automatically populates the fields that already exist in your bio banners. The moment transcription is done, you are in complete control. The AI does not generate content on your behalf, shape your professional narrative, or make any decisions about your data.

AI Does

  • ✓ Transcribe voice recordings to text
  • ✓ Read and parse uploaded files
  • ✓ Map transcribed content to existing bio banner fields
  • ✓ Handle a wide range of accents and speaking styles

AI Does Not

  • ✕ Train on your data for future use
  • ✕ Write or invent content about your clients
  • ✕ Make editorial decisions about your student's bio
The Process

Voice or file in.
Your fields, filled.

Our transcription engine accepts voice recordings or uploaded files and maps the content directly to existing bio banner fields — things like your name, title, specialties, and contact details.

No AI is writing new content about you. No AI is making editorial choices. It is purely converting spoken or written input into structured fields — faster and with fewer errors than manual typing.

Step-by-Step
1
You provide input Speak into the microphone or upload a voice or text file
↓
2
AI transcribes The engine converts your audio or file content to structured text
↓
3
Fields are populated Transcribed text is mapped to existing fields in your bio banner
↓
4
You review & confirm All fields are fully editable — nothing saves without your approval
"AI should reduce friction, not introduce doubt — so we keep it narrow, transparent, and always under your control."
— CounselMore Product Philosophy
Common Questions

Things counselors often ask

Is my voice recording stored? +
Voice inputs are processed to generate a transcription and are not retained beyond what is required to complete that action. For complete detail on data retention, please review our Privacy Policy.
What if the transcription gets something wrong? +
Every field populated by the AI is fully editable before you save. If the transcription misheard or misread something, correct it directly in the field. Nothing goes live without your confirmation.
Can I use CounselMore without the AI transcription feature? +
Yes. AI transcription is a convenience feature. You can always type your bio banner information directly into the fields by hand, exactly as before this feature existed.
Does the AI learn from my data or improve using my input? +
No. Your transcriptions are not used to train or improve AI models. The AI engine processes your input in the moment and does not retain it for model development. This is consistent with our Terms of Service, which explicitly states that CounselMore does not use User Content to train artificial intelligence or machine learning models.
Which AI technology powers the transcription? +
We use a best-in-class speech recognition API to power transcription. We regularly evaluate our technology partners and will update this page if that changes.