PRIVACY POLICY

CounselMore LLC Privacy Policy

Last Updated: 03.08.2024

The following privacy policy (the “Privacy Policy”) governs your use of the CounselMore LLC website (counselmore.com) and the CounselMore iOS and Android mobile application (app.counselmore.com) (“Website” “App,” and collectively the “CounselMore Platform”), and any content made available from or through the CounselMore Platform, including any subdomains thereof. CounselMore LLC (“CounselMore,” “we,” “us” or “our”) may change the Privacy Policy from time to time, at any time without notice to you, by posting such changes on the CounselMore Platform. This Privacy Policy does not cover, supersede, or affect the terms of any policy and agreement between you and any third party (such as any payment providers, integrated services providers, Apple, Google, or any other parties you may share data with when using the CounselMore Platform). This Privacy Policy does not apply to any information that is collected offline.

BY USING THE COUNSELMORE PLATFORM, YOU ACCEPT AND AGREE TO THE PRIVACY POLICY AS APPLIED TO YOUR USE OF THE COUNSELMORE PLATFORM.

If you do not agree to the Privacy Policy, you may not access or otherwise use the CounselMore Platform.

CounselMore is committed to protecting your privacy and developing technology that gives you a safe online experience. This Privacy Policy applies to the CounselMore Platform and governs Data collection and usage. For purposes of this Privacy Policy, “Data” is defined as all personally identifiable information (“PII”) and other non-public information, including, but not limited to student Data, metadata, and user content.  By using the CounselMore Platform, you consent to the data practices described in this statement.

General Site Use:
Use of the CounselMore Platform does not require any PII except for that PII described in this privacy policy.

CounselMore does collect PII from you upon creation of your CounselMore Account, including, but not limited to your full name, a valid email address, age, date of birth, demographic information, credit card number, and billing address. Notwithstanding the foregoing, you may be able to access select CounselMore Services without providing PII.

CounselMore collects PII from the students you are advising, including, but not limited to, the students’ full names, email addresses, street addresses, phone numbers, and academic transcripts. Students under the age of 18 should get parental permission before submitting any PII to the CounselMore Platform.

CounselMore collects and stores PII from users sending us correspondence or providing feedback through the CounselMore Platform, including, but not limited to, the users full name and email address.

CounselMore collects a limited amount of non-personally identifiable information that your browser makes available when you login into the CounselMore Platform. This information may include internet protocol (IP) address, browser type, browser version, browser language, session identifiers, software information, hardware information, and the date and time of your query on our site. One or more cookies may also be used to help uniquely identify your browser should you return to our site at a later time. This information is used for the purposes of enhancing our product and service offerings to you.

To opt out of any future communication, email or otherwise please contact us by support@counselmore.com .

Using Your Information:

We may use the Data we collect from you to: (1) operate and improve CounselMore; (2) personalize your experience on the CounselMore Platform; (3) assist CounselMore in providing better service and respond to your requests: (4) administer promotions, surveys or other features; (5) to contact you about your CounselMore Account; (6) respond to subpoenas, search warrants, judicial proceedings, court orders, defend against legal claims, and/or establish CounselMore’s legal rights; and (7) investigate, prevent, or take action regarding alleged or actual illegal activities, violations of the Terms of Use, or as otherwise required by law.

Cookies:
CounselMore uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. Cookies can also help us understand your preferences based on previous or current site activity, which enables us to provide you with improved Services.

CounselMore may also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our users. These service providers are permitted to use the PII collected from you and your students for the sole purpose of helping us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You may do this through your browser (such as Chrome, iOS, Mozilla Firefox or Internet Explorer) settings. If you choose to decline cookies, you may not be able to fully experience the interactive features or services of the Website you visit.

CounselMore and/or our third party service providers may also use technologies such as beacons, scripts, tags, and clear gifs. These technologies may be used to analyze trends, administer services on the CounselMore Platform, track users across the CounselMore Platform, and gather aggregate demographic information about our user base. We may receive reports based on the use of these technologies on an individual and aggregate basis.

Do Not Track

Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. The CounselMore Platform is not currently set up to respond to those signals.

Payment Processing:

Upon the expiration of your free trial, CounselMore will collect payment information from you if you plan to continue using the CounselMore Platform. Such payment information may include, but shall not be limited to, credit card number, credit card security code, billing address, and zip code (“Payment Information”). Please be advised that CounselMore shall disclose your Payment Information to its third party payment processor Stripe for the sole reason of processing your payment. You may review Stripe privacy policy by clicking here: https://stripe.com/privacy .

Information Sharing:

In order to provide you with increased value, CounselMore provides you with the opportunity to opt-in to third party services. These third-party services are hosted on websites that are separate from CounselMore and are governed by their own privacy policies. CounselMore does not have any control or liability with regard to the content and activities of these third party services. You are responsible for reviewing the privacy policies of these third party service providers before opting-in to their services through your CounselMore Account.

Google
The CounselMore Platform may share Data with trusted partners to help us perform statistical analysis, send you email or postal mail, or provide customer support. CounselMore uses Google Login to authenticate your identity and provide you the option to pre-populate our sign-up form with your personal information, including your name, date of birth, and email address. We do not see, read or collect any of your Google Account information or files unless you send them to CounselMore. 

CounselMore provides GoogleDrive integration as an opt-in feature of the CounselMore Platform so users may access and share their GoogleDrive files without leaving the CounselMore Platform. Opting in to GoogleDrive integration requires read/write access to your Google Drive account to read/write on your behalf. A randomized ID masks each folder and is securely stored on the Google Cloud. We do not see, read, or collect any of your Google Drive documents or files unless you send them to CounselMore.

You may review Google’s privacy policy by clicking here: https://policies.google.com/privacy .

Calendly and Acuity

CounselMore also provides opt-in Calendly and Acuity Scheduling integration for scheduling. Opting-in to either Calendly and/or Acuity integration requires read/write access to your Calendly or Acuity account to read/write on your behalf.

You can review the Calendly privacy policy by clicking here: https://calendly.com/privacy .

You can review the Acuity Scheduling Privacy Policy by clicking here: https://www.squarespace.com/privacy .

CounselMore may disclose your personal information to third parties not described in this Privacy Policy, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with a legal notice served on CounselMore; (b) protect and defend the rights or property of the CounselMore Platform; and, (c) act under exigent circumstances to protect the personal safety of users of the CounselMore Platform, or the public.

CounselMore does not share user information with any social media platforms or provide integration widgets to social media platforms.

CounselMore does not coordinate with third parties to track your activity on the CounselMore Platform for the purpose of displaying advertising.

CounselMore does not sell, rent, or lease your PII to third party advertisers. However, CounselMore may permit our authorized service providers access to aggregated de-identified Data about our users, sales, traffic patterns, usage, and related information from time to time for marketing, advertising, or other purposes. De-identified Data will have direct and indirect personal identifiers removed. This includes, but is not limited to, name, identification numbers, date of birth, demographic information, location information, and school identification. CounselMore shall not attempt to re-identify de-identified Data and not to transfer de-identified Data to any party unless that party agrees not to attempt re-identification.

In order to accommodate changes in our business, we may sell portions of our company or buy other companies or assets, including the information collected through the CounselMore Platform. If CounselMore or substantially all of its assets are acquired, customer information will be one of the assets transferred to the acquirer.

Opting-Out of Data Collection:

You may opt-out of Data collection at any time by uninstalling any applications offered by CounselMore from any of your devices, and/or by deleting your CounselMore Account. If you choose to delete any applications or your CounselMore Account, all the folders, search profiles, and referrals you have created through the CounselMore Platform will also be deleted.

Our Commitment to Security:
CounselMore retains PII only for as long as your account is active or to fulfill a legitimate business purpose. Upon your request or upon deletion of your CounselMore Account, CounselMore shall make reasonable efforts to delete your PII. However, deletion of PII does not ensure complete and comprehensive removal of the data from all systems.

CounselMore follows generally accepted industry security standards to safeguard your PII it has collected from unauthorized access, use or disclosure. The CounselMore Platform secures the PII you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When PII (such as a credit card number) is transmitted to other websites, it is protected through encryption, such as the Secure Socket Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through the CounselMore Platform cannot be guaranteed.

Children Under Thirteen:

CounselMore does not knowingly collect personally identifiable information from children under the age of 13.  If you are under the age of 13, you must ask your parent or guardian for permission to use the CounselMore Platform. If we learn or have reason to suspect that a user is under the age of 13, we will promptly delete any of that user’s personal information submitted through the CounselMore Platform.

Changes to this Policy:
CounselMore  will occasionally update this Statement of Privacy to reflect company and customer feedback. We encourage you to periodically review this Statement to be informed of how CounselMore is protecting your information.

Contact Information

If you have any questions or comments about this notice, the ways in which CounselMore collects and uses your information described here, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact our privacy counsel at support@counselmore.com